The Gingr alternative your dog parents will thank you for.
Better support. A portal pet parents actually like. Lower prices. No annual contract.
Switching from PetExec instead? See the PetExec comparison
Why daycare owners are switching
Support has become unreachable
Since the private equity acquisition, Gingr support has shifted to AI chatbots and ticket queues. Owners report waiting days for responses on urgent issues, with no way to reach a real person.
“Emails go unanswered for days.”
“Blatantly ignore their clients.”
Pet parents struggle with the portal
The Gingr pet parent app is consistently criticized for confusing navigation, login loops, and a booking flow that takes 20+ steps. One owner reported a 40% drop in bookings after clients couldn’t log in.
“The worst app available.”
“Customer portal is very disliked by our clients.”
Bugs affect bookings and payments
Owners report persistent bugs in booking, messaging, and payment processing. Updates frequently break unrelated features, and SMS notifications fail to send consistently.
“No idea when I’ll get paid.”
“SMS messages are not consistently sent.”
Costs rising under PE ownership
Since Togetherwork’s acquisition, Gingr’s pricing has increased while service quality has declined. Owners describe a pattern of rising fees with shrinking value.
“Fees keep going up, service declined.”
“Feels like a company in steep decline.”
14-day free trial · No credit card required
How PackRun compares
| Feature | PackRun | Gingr |
|---|---|---|
| Daycare plan price | $119/mo | $145/mo |
| Customer portal | Modern, full self-service | Widely criticized by pet parents |
| Support | Real humans, email + priority | AI chatbots, days-long waits |
| Payment fees | None — your own Stripe account | Merchant processing fees |
| Custom branding | All tiers (full white-label on Business) | No |
| Contract | Month-to-month, cancel anytime | Annual contracts |
Daycare plan price
PackRun: $119/mo
Gingr: $145/mo
Customer portal
PackRun: Modern, full self-service
Gingr: Widely criticized by pet parents
Support
PackRun: Real humans, email + priority
Gingr: AI chatbots, days-long waits
Payment fees
PackRun: None — your own Stripe account
Gingr: Merchant processing fees
Custom branding
PackRun: All tiers (full white-label on Business)
Gingr: No
Contract
PackRun: Month-to-month, cancel anytime
Gingr: Annual contracts
See the full feature list, compare pricing plans, or see the PetExec comparison.
Save $312/year
Gingr Play costs $145/mo. PackRun Professional is $119/mo with more features, no annual contract, and zero platform fees.
Gingr
$145/mo
Annual contract
PackRun
$119/mo
Month-to-month
Common questions about switching
How long does it take to switch from Gingr?
Will I lose my client data?
Do I need to change my payment processor?
Is there a contract or commitment?
Built by a daycare owner who couldn’t find software that worked. Read our story
Switching is easier than you think
We know switching feels like a big decision. Most daycares are up and running the same day.
- 14-day free trial with full Business-tier features
- Import your client list and dog records
- Keep your existing Stripe account — no new payment setup
- Set up in under 30 minutes, not days
- Month-to-month — no annual commitment required
Start your 14-day free trial
No credit card required. Full access to every feature. Set up in under 30 minutes.