PetExec is shutting down. Here’s your best next move.
PetExec is no longer accepting new customers and is being shut down by Togetherwork. You need a new home for your data — not just another private equity platform.
Being redirected to Gingr? See why owners are leaving Gingr too
What’s happening to PetExec?
In late 2024, Togetherwork (a private equity company) acquired PetExec. They already own Gingr and Revelation Pets. PetExec is now being discontinued, and all customers are being pushed to migrate to Gingr.
On top of that, a new 1% gateway fee was added to every PetExec transaction as of September 2025 — a pressure tactic to push you to Gingr. You deserve a real choice.
Why PetExec users are looking for alternatives
PetExec is shutting down
Togetherwork acquired PetExec in late 2024 and is discontinuing the platform. New customers are no longer accepted — all inquiries redirect to Gingr, which has its own well-documented problems.
“No longer accepting new customers.”
Everything takes too many clicks
PetExec’s interface requires multiple screens and excessive steps to complete basic tasks. Staff training takes months before new employees become proficient.
“Takes a lot of clicks and multiple screens.”
“Too many clicks to accomplish each task.”
Lost reservations with no record
Owners report appointments disappearing from the system with no audit trail, forcing manual backup processes that triple the workload. System shutdowns have caused data loss.
“Dropping appointments with no record.”
“Shutdowns lost reservations and employee data.”
New 1% fee on all transactions
As of September 2025, PetExec charges a 1% gateway fee on all transaction volume, on top of regular processing fees. For a business processing $50k/month, that’s an extra $500 in fees — a pressure tactic to force migration to Gingr.
“Extra $500/month in processing fees.”
14-day free trial · No credit card required
How PackRun compares
| Feature | PackRun | PetExec |
|---|---|---|
| Platform status | Active development, growing | Being discontinued |
| New customers accepted | Yes | No |
| User experience | Modern, minimal clicks | Multiple screens per task |
| Customer portal | Full self-service for pet parents | Limited functionality |
| Payment fees | None — your own Stripe account | 1% gateway fee + processing |
| Support | Real humans, email + priority | Declining as platform sunsets |
| Contract | Month-to-month, cancel anytime | Locked in during migration |
Platform status
PackRun: Active development, growing
PetExec: Being discontinued
New customers accepted
PackRun: Yes
PetExec: No
User experience
PackRun: Modern, minimal clicks
PetExec: Multiple screens per task
Customer portal
PackRun: Full self-service for pet parents
PetExec: Limited functionality
Payment fees
PackRun: None — your own Stripe account
PetExec: 1% gateway fee + processing
Support
PackRun: Real humans, email + priority
PetExec: Declining as platform sunsets
Contract
PackRun: Month-to-month, cancel anytime
PetExec: Locked in during migration
See the full feature list, compare pricing plans, or see the Gingr comparison.
No hidden fees, ever
PackRun Professional is a flat $119/mo flat. No gateway fees, no transaction percentages, no surprises.
PetExec
Base + 1% of transactions
+ 1% gateway fee
PackRun
$119/mo flat
Zero platform fees
PetExec’s 1% gateway fee on $50k/month = $500 extra per month
With PackRun, you connect your own Stripe — zero platform fees
Common questions about switching
How long do I have before PetExec shuts down?
Can I import my PetExec data?
Will I still pay the 1% gateway fee?
Is PackRun owned by private equity?
Built by a daycare owner who couldn’t find software that worked. Read our story
Don’t get pushed into another PE platform
Togetherwork wants you on Gingr. But you have a choice. PackRun is independently operated — no private equity ownership, no forced migrations, no surprise fee increases.
- 14-day free trial with full Business-tier features
- Import your client and dog data
- Your own Stripe account — no gateway fees, no middleman
- Independent company — not owned by private equity
- Month-to-month pricing, cancel anytime
Start your 14-day free trial
No credit card required. Full access to every feature. Set up in under 30 minutes.